1. Introduction

AILERNOVA (“we”, “us”, or “our”) operates the website AILERNOVA.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By using our Services, you consent to the practices described in this Privacy Policy. If you disagree with the terms of this policy, please discontinue use of the platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register or use our platform:

• Full name, email address, phone number, and date of birth.
• Parental/guardian contact details (for minor users).
• Educational institution, grade/class, and location (city/state).
• Payment and billing information (processed securely through payment gateways).

2.2 Usage and Technical Data

We automatically collect certain data when you interact with our platform:

• IP address, browser type, device information, and operating system.
• Pages visited, videos watched, time spent, and learning progress.
• Cookies and similar tracking technologies.
• Log data and error reports.

2.3 AI Interaction Data

When you interact with our AI-powered features, we may collect:

• Queries, inputs, and responses generated during your learning sessions.
• Assessment results, quiz scores, and learning performance metrics.
• Preferences and personalization data to improve learning recommendations.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our educational Services.
• To personalize your learning experience using AI-driven recommendations.
• To process transactions and send related information such as purchase confirmations.
• To communicate with you about your account, updates, and promotional offers (with your consent).
• To monitor and analyze usage patterns to improve our platform and content quality.
• To ensure the safety, security, and integrity of our Services.
• To comply with legal obligations under applicable Indian law.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics) and are bound by confidentiality obligations.
• Educational Institutions: With your consent, we may share learning progress with your school or educational institution.
• Legal Authorities: When required to comply with applicable laws, regulations, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. We may also retain certain information as required by applicable law or for legitimate business purposes such as resolving disputes or enforcing agreements.

You may request deletion of your account and associated data by contacting us at the email provided below.

6. Children’s Privacy

Our platform is designed to support student learning, including users under the age of 18. We take the privacy of minors very seriously:

• We collect only the minimum necessary information from minor users.
• We require parental or guardian consent for users under 13 years of age.
• We do not share children’s personal data with third parties for marketing purposes.
• Parents or guardians may review, update, or request deletion of their child’s data at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for basic platform functionality and security.
• Analytics Cookies: To understand how users interact with our platform and improve it.
• Preference Cookies: To remember your settings and personalize your experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

8. Data Security

AILERNOVA implements industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission.
• Secure, encrypted storage of sensitive data.
• Regular security audits and vulnerability assessments.
• Restricted employee access to personal data on a need-to-know basis.

While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute data security.

9. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at support@ailernova.com.

10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be reflected with an updated effective date on this page. We encourage you to review this policy periodically. Continued use of our Services following changes constitutes your acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

AILERNOVA

Email: admin@ailernova.com

Website: AILERNOVA.com